What we collect
We may collect the following information if you submit it through either our contact form or through the online ordering system:
- contact information including email address
- phone number
For the exhaustive list of cookies we collect see the List of cookies we collect section.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided if you consent to sign up to our email list. We only use these emails if you give affirmative verbal consent in store or by agreeing to receive emails through our website.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
We do not take any personal information through these cookies and we anonymise the IP addresses so that you can not be identified individually in line with GDPR regulations.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you want the information to be used by us for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998 and the GDPR legislation. A small fee may be payable depending on your request. If you would like a copy of the information held on you please write to Unit 3, Southern Cross Retail Park, Bray, Co. Wicklow.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
We use the following group of cookies: Google Analytics cookies, Woocommerce cookies, Pop-up Cookie Consent Cookie, Mailchimp Email Marketing cookie, tawk.to Chat Box and Google maps cookies.
Google Analytics Cookies
The Google Analytics cookies provide us with data about visitor usage patterns on our site. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they’re using it. This helps us to improve the way our website works, for example by making sure users are finding what they need easily. The visitor remains anonymous.
The Woocommerce cookies allow the online shop to function correctly.
This cookie is set for the browser to remember the guest id and length of time spent on the chat.
Google Maps Cookies
The embedded Google Map on our site sets cookies known as NID, PREF and khcookie. These cookies allow Google Maps to remember which browser you are using and what preferences you have set when you view maps.
The table below explains the cookies we use and why.
|These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.|
|Expires after 2 years, 10 mins,30mins, when you close your browser, 6months, 2 years respectively|
|woocommerce_items_in_cart, PHPSESSID_ ,woocommerce_cart_hash,
|These cookies are used by the online shop to allow it to function correctly.|
|Expires when you close your browser|
|__cfduid,tawkUUID,__tawkuuid, TawkConnectionTime Tawk_xxxxx,|
|This cookie is set for the browser to remember the guest id and connection time to remember how long the chat was.|
|Expires after 1 year, 6 months, session respectively|
|nid pref khcookie
|These cookies allow Google Maps to remember which browser you are using and what preferences you have set when you view maps.|
|Expires 6 months, 2 years, when you close your browser, respectively|
|This cookie is collected to identify the Page visitor entered your site on|
|Expires after 14 days|